Case Studies
AMI Paris
High returns from new customers (sizing issues)
44% size-related return reduction, 7% overall prevention, 200% ROI claim
Bershka
Sizing uncertainty, high returns
Up to 6% return rate reduction, increased satisfaction
De BijenkorfDutch
Align online experience with premium in-store
Identified/resolved pain points (nav, info), improved user experience
DstrezzedDutch
Cart abandonment, sizing uncertainty
16.3% conversion increase in 3 months
Filling PiecesDutch
Manual returns (500+/month), scaling challenge
21% return rate reduction (2 months), 20% more revenue retained
Hugo Boss
Enhance online/in-store try-on, reduce returns
50% conversion increase, 441% time-on-site increase (Return data N/A)
LABFRESHDutch
Reduce returns, support sustainability goals
31% return reduction, 250% conversion increase
MADE Outdoor
High production remake rates due to sizing
Remake rate dropped from 14.6% to 0%, fit accuracy to 100%
Moosejaw
High size bracketing (15% of returns)
24% total return reduction, 34% reduction in bracketing behavior
Nesting Olive
Increase engagement
227% increase in customer engagement
NølsonDutch
Improve online experience, reduce returns
314% conversion increase, 14% AOV increase
OFM (Only For Men)Dutch
Manual/paper returns, cross-channel inefficiency
Reduced paper waste, 30% returns in-store, improved satisfaction
OmodaDutch
Move beyond post-purchase surveys
Improved product content/navigation, better customer need understanding
PlutosportDutch
High return volume (5k+/month), CS workload
80% drop in return-related CS inquiries, 25% increase in exchanges
Protest SportswearDutch
High returns on specific items (1k+/month total)
48% reduction for specific items, 8% overall return rate decrease
Reina Olga
Improve conversions, reduce sizing questions
54% conversion increase, fewer sizing questions
Steve Madden Europe
High returns (10k+/month), low exchange rate
12.7% return rate reduction (90 days), 73% reduction in CS inquiries
StieglitzDutch
Reduce cart abandonment, increase confidence
137% conversion increase, 225% higher purchase likelihood with quiz
SuperyogaDutch
Cumbersome manual returns, inefficiency
85% time saving per return, 60% reduction for specific items
The StingDutch
High returns, sizing uncertainty
6% return reduction, 13% multi-size purchase reduction, increased trust